Terms of Service
These terms govern your use of mysite-name's plumbing services across England. Please read them carefully before booking to ensure a clear understanding of our services, customer responsibilities, and the service process.
1. Service Agreement
By booking plumbing services with mysite-name—whether through our website, telephone, or in-person enquiry—you agree to these terms. Our plumbing services comply with relevant UK regulations including Gas Safety Regulations and Water Supply Regulations.
We specialize in providing qualified plumbing services through our Gas Safe registered engineers across England, ensuring professional solutions for various plumbing requirements.
2. Plumbing Services and Engineer Qualifications
Our plumbing services include emergency repairs, maintenance, installations, and gas safety checks. We work with qualified engineers who hold appropriate certifications for the work they undertake, including Gas Safe registration for gas-related plumbing work.
We reserve the right to determine the appropriate engineer and approach for each plumbing issue based on complexity, safety considerations, and engineer availability in your area.
3. Customer Responsibilities and Property Access
To ensure successful service delivery, customers agree to:
- Provide accurate property address and access information
- Ensure safe access to plumbing systems and work areas
- Disclose any known property hazards or access restrictions
- Secure pets and clear work areas before engineer arrival
- Make payment as agreed for services provided
Clear access and information help our engineers provide efficient and safe service.
4. Booking and Payment Terms
Service bookings are confirmed upon agreement of terms and scheduling. We require payment according to agreed terms, which may include deposits for scheduled work or payment upon completion for emergency services. We accept bank transfers, major credit cards, and other agreed payment methods.
Prices are quoted in British pounds and may vary based on service type, timing, and parts requirements. Emergency and out-of-hours services may carry different rates to standard appointments.
5. Emergency Call-Out Service
Our emergency plumbing service is available 24/7 for urgent issues requiring immediate attention. Response times may vary based on your location, current demand, and weather conditions. We prioritise emergencies based on severity and potential property damage.
While we aim for prompt emergency response, specific arrival times cannot be guaranteed due to factors beyond our control such as traffic conditions or multiple simultaneous emergencies.
6. Diagnosis and Quotations
Initial diagnoses are conducted to identify plumbing issues and determine appropriate solutions. We provide transparent quotations detailing required work, estimated costs, and any potential additional charges that may arise during the repair process.
Some complex issues may require further investigation beyond initial assessment, which will be discussed with you before proceeding with additional work.
7. Gas Safety and Compliance Work
All gas-related plumbing work is carried out by Gas Safe registered engineers in compliance with current regulations. We provide appropriate certification for gas safety work and maintain records as required by law.
Gas safety certificates are issued for compliant installations and repairs. The issue of certificates is subject to systems meeting current safety standards and regulations.
8. Workmanship and Materials Guarantee
We provide guarantees on workmanship for a specified period, typically 12 months from service completion. Manufacturer warranties apply to parts and materials used, with terms varying by product and supplier.
Guarantees cover defects in workmanship and may require proper maintenance and usage as recommended. Specific guarantee terms will be provided with your service documentation.
9. Cancellation and Rescheduling
Scheduled appointments may be cancelled or rescheduled without charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a cancellation fee to cover allocated engineer time.
Emergency call-outs cancelled after engineer dispatch may be subject to a call-out charge based on time and distance travelled.
10. Property Care and Liability
Our engineers take reasonable care when working in your property. However, we cannot be held responsible for pre-existing damage or issues unrelated to the plumbing work being undertaken. We recommend securing valuable or fragile items in work areas.
For complex installations or repairs that require access to walls or floors, we will discuss potential disruption and restoration requirements before work begins.
11. Intellectual Property and Service Documentation
All service documentation, reports, and certificates remain our intellectual property. Customers receive copies for their records, but reproduction or modification of service documents is not permitted without our consent.
Gas safety certificates and compliance documentation are provided as part of our service and should be retained for property records.
12. Liability and Service Limitations
We provide professional plumbing services using qualified engineers, but cannot guarantee permanent resolutions for all plumbing issues due to factors such as system age, water quality, or underlying property conditions.
Our liability is limited to the service value provided. We recommend regular maintenance to help prevent plumbing issues and extend system lifespan.
13. Dispute Resolution
In the event of any dispute, we encourage direct communication to resolve issues amicably. If resolution cannot be reached, disputes will be handled under the laws of England and Wales through the appropriate courts.
We are committed to resolving service concerns fairly and efficiently. Please contact us first at [email protected] with any service-related issues before pursuing formal dispute resolution.
14. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our plumbing services, contact us at: [email protected]. We're here to support your plumbing needs through our professional services and qualified engineering team.