Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our plumbing services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our plumbing services, including your name, contact details, property address, emergency contact information, and details about your plumbing requirements. For gas safety work, we may collect additional property details and access information.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver quality plumbing services and includes:
- Processing service requests and managing plumbing appointments
- Communicating about engineer schedules and service updates
- Coordinating emergency call-outs and maintenance visits
- Managing gas safety records and compliance documentation
- Handling customer service enquiries and warranty support
We handle your information responsibly, using it solely for your plumbing service requirements.
3. Property and Service Records
We maintain records of your property details, plumbing system information, service history, and any gas safety certificates issued. This data helps our engineers provide appropriate service and maintain compliance with building regulations.
Property service records are accessed only by authorised plumbing engineers and office staff directly involved in your service. We do not share detailed property information with third parties without your explicit consent.
4. Emergency Contact and Access Details
For emergency call-outs and scheduled appointments, we may collect information about property access, emergency contacts, and specific instructions. This helps our engineers provide timely service while respecting your property and privacy.
Emergency contact information is used solely for service delivery purposes and is stored securely with limited access.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and service records. All customer data is stored on encrypted systems with role-based access controls. Physical service records are securely stored and shredded when no longer required.
From initial enquiry through service completion, we maintain strict data protection standards for both personal data and property information.
6. Legal Basis for Processing
By using our plumbing services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including emergency response, maintenance scheduling, and compliance documentation.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors, parts suppliers for warranty claims, and regulatory bodies for compliance reporting where legally required.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Gas safety records and service history are typically archived for 7 years to allow for warranty claims and regulatory compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international payment processors or cloud services for data storage. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025